EVGo Cabs
Cancellation Policy
We plan each trip around a specific car and chauffeur, so we ask for notice if your plans change.
How to cancel
Cancellations are handled by phone call. Call us on the number shown on our Contact page and tell us your name, pickup date and route.
When you can cancel
A booking can be cancelled only when the request is made more than 4 hours before the scheduled pickup time.
Requests that are not yet confirmed
Submitting a booking on the website creates a request. It becomes a confirmed booking only after our team confirms it. If you no longer need a request that has not been confirmed, please still call us so we can close it.
If your plans change
If you need to change the date, time or route, call us as early as you can and we will tell you what is possible.