Terms & Conditions

EVGo Cabs is a partnership firm based in Narsinghpur, Madhya Pradesh. We provide chauffeur-driven travel in cars from our own fleet, driven by our own chauffeurs. We are not a marketplace for independent drivers.

A booking submitted on this website is a request, not a confirmed booking. Your booking is confirmed only when our team confirms it. You can follow its status under My Bookings after you sign in.

You do not need to pay online to submit a request.

The fare is shown to you before you submit a request. Tolls are included in the fare. Parking, if any, is collected on the trip at actuals.

Each city-to-city fare includes the route distance plus 20 km each way (doubled for a round trip). Kilometres beyond that are charged at ₹12/km.

City-to-city fares cover pickup and drop within 10 km of the city. For a pickup or drop further out, the extra road kilometres the trip adds are charged at ₹12/km (both ways on a round trip), rounded to the nearest ₹10 and included in the fare shown before you book.

A round trip is a same-day return by default. If you need extra nights on a round trip or outstation trip, tell us when you book. Driver allowance and night charges apply for each night, and are included in the fare shown for the nights you select.

Cancellations are made by phone call and are possible only more than 4 hours before pickup. See our Cancellation Policy for details.

Please give accurate pickup, drop and contact details, and be ready at the agreed time. Please treat the car and the chauffeur with respect and follow the chauffeur’s reasonable instructions on safety.

We may need to change or cancel a trip because of circumstances outside our control, such as road closures or vehicle issues. If that happens we will contact you as early as we can.

These terms are governed by the laws of India.

Questions about these terms? Call or message us using the details on our Contact page.